Rural Water Fill Stations

Gulgong-Water-Filling-Station

Rural Water Fill Stations provide emergency potable water access for rural residents living in the Mid-Western Region.

Customers can apply to Council for access to the stations, which are available 24 hours a day, seven days per week once registered.

Locations

Mudgee

Castlereagh Highway, opposite Putta Bucca Road intersection. 
View on map

Gulgong

Corner of Saleyards Lane and Spring Creek Road.
View on map

Rylstone

Mill Street South, adjacent to Ilford Road intersection.
View on map

 

Registration

Online

Step 1.Gather Your Documents 

You'll need your address and contact details, as well as your property number (found on your Council rates notice) if you are the owner of the property, or proof of address if you are a tenant (drivers licence, utility bill or letter from owner or property agent).

Step 2.Complete the Form 

Complete the form and return to Council via email.

Rural Water Fill Access Form(PDF, 89KB)

Step 3.Access

Download the Smart City Control App to monitor your water usage in real-time. This app will also be used to access the fill stations, simply select 'standpipe' via the app and follow the instructions displayed at the filling station.

For customers who don't have smartphone access, a swipe card can be issued via Council's Customer Service Centres.

In Person

Step 1.Gather Your Documents 

You'll need your address and contact details, as well as your property number (found on your Council rates notice) if you are the owner of the property, or proof of address if you are a tenant (drivers licence, utility bill or letter from owner or property agent). 

Step 2.Visit Us

Visit us at one of our Customer Service Centres and we'll help you complete your application online.

Mudgee 86 Market St
Gulgong 109 Herbert St
Rylstone

77 Louee St

Step 3.Access

Download the Smart City Control App to monitor your water usage in real-time. The app will also be used to access the fill stations, simply select 'standpipe' via the app and follow the instructions displayed at the filling station.

For customers who don't have smartphone access, a swipe card can be issued via Council's Customer Service Centres.

Frequently Asked Questions

How much water can I access per day?

Customers will be able to access up to 1000L per emergency.

Can this water be used for stock?

The rural domestic emergency water is not for stock. It is for customers who do not have access to fresh, clean drinking water and are not connected to the town water supply.

Is there a charge to use this water?

Rural customers are not charged for collecting water from our emergency water fill stations.

Can the water be used by commercial suppliers?

These fill stations are not for commercial suppliers. Commercial suppliers can enquire about accessing our Bulk Water Fill stations via Council's Customer Service Centres.

How are customers with no email notified when their swipe card is ready to collect?

Council's Customer Service staff will contact customers by phone (who are unable to receive email notifications) once their card is ready for collection.

Why have rural water fill stations changed?

Residents have expressed their frustations to Council regarding the extended waiting times during peak periods of demand. The upgraded stations have outlet options of 25mm or a larger outlet of 50mm, meaning there are higher flow rates, and an improved efficiency for customers.

The registered access is designed to discourage inappropriate use. Council has received feedback that ineligible residents have been using the stations for reasons other than the intended purpose of emergency potable water supply. As such, the registration process ensures that only eligible customers have access.

Is there a limit to how many people can register from one household?

Multiple members from the same household will be able to register, as long as they meet the eligibility criteria for being a rural customer.

Can you have one account with multiple cards? (eg. husband, wife, teenage child)

One registered account can have multiple cards, however Council's preferred registration method is via the smartphone app, SmartCityControl, available for Android and Apple users.

Who can collect water from the fill stations?

The rural domestic emergency water supply from the fill stations is reserved for customers that:
  1. Need urgent water access for their household
  2. Take up to 1000L per emergency
  3. Do not have access to fresh, clean household water
  4. Live within the Mid-Western Regional local government area
  5. Do not have a connection to town water supply

What connections will be needed to be able to connect to the fill stations?

There are two connection sizes available for residents – 25mm (which is the same size as before the upgrade), and 50mm. Customers need to have female camlock connections in either of these sizes in order to connect to the fill stations. Customers wanting to use their previous 25mm connection will need to purchase an adapter. For more information download the fact sheet.

Where are the rural water fill stations located?

Mudgee: Castlereagh Highway, opposite Putta Bucca Road intersection
View on map

Gulgong: Corner of Saleyards Lane and Spring Creek Road
View on map

Rylstone: Mill Street South, adjacent to Ilford Road intersection
View on map 

I don't have a smart phone – how will I be able to access the rural water fill stations?

For customers who don't have smart phone access, a swipe card can be issued via Council's Customer Service Centres to be used at the filling stations. The swipe cards are currently offered to customers at no charge.

What information is required to register?

Customers are required to provide first and last names, email address, contact number and residential address. If the registrant is not the owner listed for the property, proof of rural address will need to be provided in the form of a driver's licence, utility bill from the last 3 months, or letter from owner or property agent.

What do I do if the app or water fill station is not working?

Users should contact Customer Service on 6378 2850 and Council will investigate the issue. Council will also lodge a request with the developer in the event of an app issue.

Can I access the water usage data, even if I don't use the app to use the water fill station?

As long as a valid email is used to register, then customers can still log into the SmartCity Control App and view their own usage.

What happens if I have lost my password?

When viewing the portal via the SmartCityControl app or online, there is a 'I forgot my password' link. This can be selected to have a password reset and forwarded to the registered email. In the event that doesn't work, contact Council's Customer Service team who can assist with a password reset.

What app do I need to access on my smartphone?

Customers should download the 'SmartCityControl' app, available for Android and Apple users. When ready to access our fill stations, they will need to select 'standpipe' on the app and follow the instructions displayed on the filling station panel.

How do I use my swipe card?

When you’re ready to collect from the new filling station, here’s what you will need to do: 

  • Swipe your card past the card reader or select the standpipe on your smart phone app, SmartCityControl
  • The light in the card reader will flash slowly when accepted
  • Connect to the 50 or 25 mm camlock and open the relevant ball valve
  • Press the green button and the motorised valve will open and water will flow
  • When finished press the red button and the valve will close
  • Close the ball valve and remove your connection

Once upgrades are completed the access to the standpipes will be available 24 hours per day, 7 days a week.

For further information, download the fact sheet