Rural Water Fill Stations provide emergency potable water access for rural residents living in the Mid-Western Region. Customers can apply to Council for access to the stations, which are available 24 hours a day, seven days per week once registered.
Castlereagh Highway, opposite Putta Bucca Road intersection. View on map
Corner of Saleyards Lane and Spring Creek Road. View on map
Mill Street South, adjacent to Ilford Road intersection.
View on map
Registration
You'll need your address and contact details, as well as your property number (found on your Council rates notice) if you are the owner of the property, or proof of address if you are a tenant (drivers licence, utility bill or letter from owner or property agent).
Complete the application form online. Rural Water Fill Access Form
Download the Smart City Control App to monitor your water usage in real-time. This app will also be used to access the fill stations, simply select 'standpipe' via the app and follow the instructions displayed at the filling station. For customers who don't have smartphone access, a swipe card can be issued via Council's Customer Service Centres.
Visit us at one of our Customer Service Centres and we'll help you complete your application online.
77 Louee St
Download the Smart City Control App to monitor your water usage in real-time. The app will also be used to access the fill stations, simply select 'standpipe' via the app and follow the instructions displayed at the filling station. For customers who don't have smartphone access, a swipe card can be issued via Council's Customer Service Centres.
Customers will be able to access up to 1000L per day.
Rural customers are not charged for collecting water from our emergency water fill stations.
These fill stations are not for commercial suppliers. Commercial suppliers can enquire about accessing our Bulk Water Fill stations via Council's Customer Service Centres.
Residents have expressed their frustations to Council regarding the extended waiting times during peak periods of demand. The upgraded stations have outlet options of 25mm or a larger outlet of 50mm, meaning there are higher flow rates, and an improved efficiency for customers.
The registered access is designed to discourage inappropriate use. Council has received feedback that ineligible residents have been using the stations for reasons other than the intended purpose of emergency potable water supply. As such, the registration process ensures that only eligible customers have access.
Multiple members from the same household will be able to register, as long as they meet the eligibility criteria for being a rural customer.
One registered account can have multiple cards, however Council's preferred registration method is via the smartphone app, SmartCityControl, available for Android and Apple users.
There are two connection sizes available for residents – 25mm (which is the same size as before the upgrade), and 50mm. Customers need to have female camlock connections in either of these sizes in order to connect to the fill stations. Customers wanting to use their previous 25mm connection will need to purchase an adapter. For more information download the fact sheet.
Mudgee: Castlereagh Highway, opposite Putta Bucca Road intersection View on map Gulgong: Corner of Saleyards Lane and Spring Creek Road View on map Rylstone: Mill Street South, adjacent to Ilford Road intersection View on map
Users should contact Customer Service on 6378 2850 and Council will investigate the issue. Council will also lodge a request with the developer in the event of an app issue.
When viewing the portal via the SmartCityControl app or online, there is a 'I forgot my password' link. This can be selected to have a password reset and forwarded to the registered email. In the event that doesn't work, contact Council's Customer Service team who can assist with a password reset.
Customers should download the 'SmartCityControl' app, available for Android and Apple users. When ready to access our fill stations, they will need to select 'standpipe' on the app and follow the instructions displayed on the filling station panel.
When you’re ready to collect from the new filling station, here’s what you will need to do:
Once upgrades are completed the access to the standpipes will be available 24 hours per day, 7 days a week. For further information, download the fact sheet.
Apply for Access Smart City Control App FAQS