If you're experiencing stormwater runoff from a neighboring property, it's important to communicate with your neighbor. This is a private matter and should not be addressed by Council. Consider consulting with a licensed plumber or drain layer to determine the source of the water and the best solution to the problem. It's also important to regularly maintain your stormwater drains to prevent pollution, property damage, and flooding.
To resolve stormwater disputes, it's best for neighbors to communicate and work together. In more complex cases, it may be helpful to seek the advice of a stormwater engineer to design a stormwater management system tailored to the specific circumstances.
If you find yourself in a dispute, the Community Justice Centre offers free mediation services for neighborhood disputes. You can reach them at 1800 990 777.
Council may investigate and act in relation to stormwater drainage complaints where it relates to the flow of surface water from one property across the common land boundary onto another property, and where the following criteria has been met:
- Proof that the surface water has caused or is likely to cause damage to another property's land or building; and
- Surface water that is being directed or concentrated by man-made structures or drains; or
- Surface water that is caused by faulty roof drainage from a building
When submitting your customer request please be aware of the following:
- Photographs of issue as it occurs
- Consult with your neighbor first
- Identify the location and source of the issue
- Council may commence legal action
- You will be required to maintain and repair your stormwater system