Critical customer registration

Under NSW Health Guidelines, Council must notify vulnerable customers of any event that could result in the delivery of potentially unsafe drinking water.

Council maintains a register of high risk stakeholders (eg. in-house dialysis patients, immuno-compromised) who would be significantly affected by a water quality failure.

These registered customers are notified as a matter of priority in the event of a potential water quality issue, such as a Boil Water Alert.

If you wish to be included on the Critical Customer Register, please complete the PDF form and return to Council. This information will only be used during a drinking water quality incident.