Rural Water Filling Stations
Rural Water Fill Stations upgrade
To improve emergency water access for rural residents, Council has upgraded the Rural Water Filling Stations in Mudgee, Gulgong and Rylstone. Due to be completed soon, these new filling stations will provide more ensured emergency potable water access for rural residents, faster flow rates and reduced fill times. The new Water Fill Stations have an outlet of either 25mm (per existing) or a larger outlet of 50mm for higher flow rates.
Access to the Water Fill Stations is available 24 hours per day, 7 days a week, once registered. The upgraded Water Fill Stations will be operated via the use of a registered email address on a smart phone Application. Council is encouraging residents to use the smart phone App for access. For those who prefer a manual method, a swipe card can be issued via Council’s Customer Service Centres.
In addition, customers may have the benefit of being able to monitor their water usage via a personalised login to Smart City Control
With respect to the evolving COVID-19 situation in the Mid-Western Region, Council advises that the collection of swipe cards from our offices is not possible. Swipe cards will be posted out upon request only, until the situation eases. Once Council offices re-open, swipe cards will again be issued at the front counter.
From 16 August 2021, rural residents will only be able to access the Water Fill Stations by registering with Council. After registration, access will be activated via the Smart City Control App. For users without email (or preferring a manual method), a swipe card will be available to pick up from Council’s Customer Service Centres.
This registration process ensures emergency water supply is only accessed by rural residents of the Mid-Western Region.
How to Register
Registration is free to rural residents. Simply fill in the form below, and allow 10 business days for registration to be completed.
1. How much water can I access per day?
Customers will be able to access up to 1000L per emergency.
2. Can this water be used for stock?
The rural domestic emergency water is not for stock. It is for customers who do not have access to fresh, clean drinking water and are not connected to the town water supply.
3. Is there a charge to use this water?
Rural customers are not charged for collecting water from our emergency water fill stations.
4. Can the water be used by commercial suppliers?
These fill stations are not for commercial suppliers. Commercial suppliers can enquire about accessing our Bulk Water Fill stations via Council's Customer Service Centres.
5. How are customers with no email notified when their swipe card is ready to collect?
Council's Customer Service staff will contact customers by phone (who are unable to receive email notifications) once their card is ready for collection.
6. Why are the rural waterfill stations changing?
Residents have expressed their frustations to Council regarding the extended waiting times during peak periods of demand. The upgraded stations will have outlet options of either 25mm and a larger outlet of 50mm, meaning there will be higher flow rates, and an improved efficiency for customers.
The registered access will discourage inappropriate use. Council has received feedback that ineligible residents have been using the stations for reasons other than the intended purpose of emergency potable water supply. As such, the registration process ensures that only eligible customers will have access.
7. Is there a limit to how many people can register from one household?
Multiple members from the same household will be able to register, as long as they meet the eligibility criteria for being a rural customer.
8. Can you have one account with multiple cards? (eg husband, wife, teenaged child)
One registered account can have multiple cards, however Council's preferred registration method is via the smartphone application, SmartCityControl, available for android and apple users.
9. Who can collect water from the fill stations?
The rural domestic emergency water supply from the fill stations is reserved for customers that:
- need urgent water access for their household
- take up to 1000L per emergency
- do not have access to fresh, clean household water
- live within the Mid-Western Regional local government area
- do not have a connection to town water supply
10. What connections will be needed to be able to connect to the fill stations?
There are two connection sizes available for residents – 25mm (which is the same size as before the upgrade), and 50mm. Customers need to have female camlock connections in either of these sizes in order to connect to the fill stations. Customers wanting to use their previous 25mm connection will need to purchase an adapter.
11. Where are the rural water fill stations located?
- Mudgee: Castlereagh Highway, opposite Putta Bucca Road intersection
- Gulgong: Corner of Saleyards Lane and Spring Creek Road
- Rylstone: Mill Street South, adjacent to Ilford Road intersection
12. I don't have a smart phone – how will I be able to access the rural water fill stations?
For customers who don't have smart phone access, a swipe card can be issued via Council's Customer Service Centres to be used at the filling stations. The swipe cards are currently offered to customers at no charge.
13. What information is required to register?
Customers are required to provide first and last names, email address, contact number and residential address. If the registrant is not the owner listed for the property, proof of rural address will need to be provided in the form of a driver's licence, utility bill from the last 3 months, or letter from owner or property agent.
14. What do I do if the app or water fill station is not working?
Users should contact Customer Service on 6378 2850 and Council will investigate the issue. Council will also lodge a requested with the developer in the event of an app issue.
15. Can I access the water usage data, even if I don't use the app to use the water fill station?
As long as a valid email is used to register, then customers can still log into the web based application at https://app.standpipe.smartcitycontrol.com.au/ and view their own usage.
16. What happens if I have lost my password?
When viewing the portal via the SmartCityControl app or online, there is a 'I forgot my password' link. This can be selected to have a password reset and forwarded to the registered email. In the event that doesn't work, contact Council's Customer Service team who can assist with a password reset.
17. What app do I need to access on my smartphone?
Customers should download the 'SmartCityControl' app, available for Android and Apple users. When ready to access our fill stations, they will need to select 'standpipe' on the app and follow the instructions displayed on the filling station panel.
18. How do I use my swipe card?
When you’re ready to collect from the new filling station, here’s what you will need to do:
- Swipe your card past the card reader or select the standpipe on your smart phone app, SmartCityControl
- The light in the card reader will flash slowly when accepted
- Connect to the 50 or 25 mm camlock and open the relevant ball valve
- Press the green button and the motorised valve will open and water will flow
- When finished press the red button and the valve will close
- Close the ball valve and remove your connection
Once upgrades are completed the access to the standpipes will be available 24 hours per day, 7 days a week.