Council provides a high quality sustainable water supply to the community for domestic use via three reticulated potable water supply systems that service the urban areas of Mudgee, Gulgong, Rylstone, Kandos, Charbon and Clandulla.
To meet community aspirations the focus is to supply high quality water. Council will continue with a water main replacement program that ensures a high quality of infrastructure and continues to deliver high quality water.
A major focus for Council will be to educate the community on water conservation. Water is no longer the freely available commodity that has been enjoyed in the past. Council needs to think about future generations and their need to enjoy the same level of service as we have today.
In 2008/09, Council adopted a water charges structure that complies with State Government’s Best Practice Guidelines. This requires an access charge based on capacity (water meter size) and a two-step pricing system for water consumption for resident customers.
Under the Best Practice Guidelines, Council must generate at least 75% of its income from residential customers via usage charges. Therefore, high volume water consumers will pay more than those who consume a lower volume of water.
To view the current Fees and Charges applicable to water usage, please click here.
Some financial relief may be available to residential property owners when water is lost due to an undetectable leak. Click here to view the policy.
These are the major works planned for this year:
- Replacement of old and failing water mains.
- Continuation of installation/improvements to the telemetry network to improve monitoring of our system.
And in future years:
- A new reservoir is proposed in Mudgee
- Upgrades to both Gulgong and Mudgee Water Treatment Plants to service future development.
- Augmentations will also continue at Rylstone including construction of a new rising main, pump station and reservoir.
- The Rylstone Dam requires safety upgrades
- The mains replacement program will continue.
Water Supply FAQ
How much fluoride is in the town water supply?
1 milligram per litre
What is the hardness of the town water supply?
Water hardness for the Mudgee and Gulgong town water supplies is 120-140mg/litre, and 90-100mg/litre for Rylstone.
How much does it cost to connect water and or sewer to my property?
- The developer is responsible for the cost of a new water or sewer connection required to service newly created lots within a subdivision. If you have purchased a newly created lot, provide your lot and DP details to Council’s Customer Services staff who can confirm that payment has been made and then forward a request for connection to Council’s Operations Department.
- If it is for an existing block that has been sub-divided the cost is set out in Council’s Fees and Charges
- If it is for a water connection to an industrial or commercial premises, the owner will need to provide council with their requirements regarding what they need for fire protection, if any, eg: fire hose reel/number of/minimum service &/or meter size
- If your land isn’t fronted by a council water / sewer main, council will need to quote you for extending the main to service your block of land
How long will it take to get water connected to my block?
- For normal residential block it will take approx. 3-4 weeks to connect
- For larger services & meters it will take longer as parts need to be ordered before work can commence
- Work needs to be paid for before council can start
If I have paid my contributions do I still need to pay for my connection?
Yes, Section 64 Water and Sewer Headworks charges are contributions towards future up-grades of the headworks (treatment plants) and distribution systems. The connection fee set out in Council’s Fees and Charges is additional to Section 64 charges.
I have dirty water coming out of my taps, what can be done?
In this situation, firstly you should flush your external taps (running them) for a period of approximately two minutes, if water continues to be dirty, you will need to contact council and provide your name, address & contact number to our customer service staff who will lodge a works request on your behalf with our technical officer.
I have a leaking water meter, what do I do?
In this situation council will need to know if the water meter is leaking on the council side of the water meter(footpath/nature strip side) or the owner’s side of the water meter. Council is responsible for fixing leaks up to and including the water meter, if the water meter is leaking on the owners side a plumber will need to be called.
I am changing tap washers and can't turn off the water meter, what do I do?
In this situation you will need to contact council and speak to one of the customer service staff, giving your name, address, phone number. Customer service staff will then lodge a works request on your behalf to our technical officer for action.
If I have a sample of water that I have collected, will council test it for me?
No, council will not test samples that people gather from different sources, eg: bore, water tanks etc. Look under Analysts or Environmental and/or Pollution Control in the yellow pages to source a company that can test water samples, they will also advise the type of container that should be used to collect the sample. There are local companies that do testing in Mudgee.
I need my water meter moved from its current location, due to driveway works?
You will need to contact council and speak to one of the customer service staff giving your name, address and contact details. This will be referred to the technical assistant water & wastewater. who will contact you to arrange a site inspection Cost for the work will be quoted to you and will need to be paid in full before council can commence work.
I have no water coming out of my taps or am experiencing low water pressure?
- There have been occasions in the past where people walking by have turned off people’s water meters. To check, you will need to go to your water meter and ensure that the meter spindle, located on the council side of the water meter, is turned on, if it is on and you still have no water you will need to contact Council and speak to one of the Customer Service staff who will refer the issue onto the Operations Department who will follow up on the problem and advise what the problem is or how long the water will be unavailable.
- For any planned work that will affect the water supply, a letter box drop is normally carried out 2 days before interruption to water supply
- Water mains do occasionally break in unforeseen occasions and Council staff will endeavor to restore your water supply as soon as possible. Whilst rectifying water main breaks it may be necessary to isolate a section of water main so that repair work can be carried out. Council staff will attempt to door knock affected properties where possible in emergency situations.
How much chlorine is in the town water supply?
The town water supplies are dosed with chlorine to ensure the distribution systems maintain a residual level of chlorine in accordance with the Australian Drinking Water Guidelines (ADWG). The typical concentrations of chlorine residual in Council’s distribution systems are between 0.2mg/L and 2mg/L. Based on health considerations, the ADWG guideline value for maximum total chlorine in drinking water in 5mg/L.
Why does Council apply water restrictions to only Rylstone residents?
The security of supply for the Rylstone water system is significantly different from that of Mudgee and Gulgong due to the fact that the Rylstone system draws water from the Rylstone Dam which has a capacity of 3,320ML while Mudgee and Gulgong source water from the Cudgegong River downstream of Windamere Dam and have the added protection of significant ground water sources. For more information please click here.